Accessing My Individual Account Information
What will my account statement show?
Proxy Materials for Upcoming Annual or Special Meetings
Telephonic or Internet Voting
Changing My Address
If the company in which you own shares has opted to allow their shareholders access to their
individual accounts you will be provided with a logon id and initial password. If you need to
change your password, contact the office immediately. Keep your password safe from access by
With your logon and password you will be able to view an account summary, your account record
in detail, change your address, print a Form 1099-B if you received dividends, access proxy
materials for any upcoming meeting, and vote. Your account will reflect your holdings, the date
which is shown as your issuance date and the date the record was cancelled on the books (not
necessarily the same as the date you sold your securities). It will show the communications you
have initiated with the transfer agent, your voting record and, after January 1, 2011, should also
reflect your cost basis per lot.
Please keep in mind that all of this information will only be available to you if, 1) the Issuing
Company has opted for you to have access, and 2) you hold records in registered form on the
books of the transfer agent (certificated, book entry or DRS). If you own or acquired your shares
through a brokerage firm or a bank, the shares will most likely not be registered in your name and
you will not see them shown here. Those shares will be registered in “street name”, which is the
name of the brokerage, bank (or depository), and you will see those shares shown on your
brokerage or bank statement only. Should you want to see your shares shown here, you will
have to change your account at your brokerage firm to have your shares registered in DRS form
(Direct Registration System). The brokerage or bank will then place an order into the system for
your shares to be taken out of street name and placed into your name. Once we have received the
request from the brokerage firm and the Depository Trust & Clearing Corporation, you will be
able to see the information immediately. You will not be able to make the request of us, instead
of your brokerage firm. We cannot initiate any actions here for shares that are in street name.
But we can comply with a request made of us from the brokerage firm or from DTCC.
Once you have been provided with a login and password, you may go directly to the login area on the home page and log into your account.
